Shipping policy
SHIPPING POLICY
Last updated: 12 September 2026
Thank you for shopping with The Clog Store UK.
This Shipping Policy explains how we process, fulfil, ship, track, and deliver orders to customers in the United Kingdom.
Nothing in this Shipping Policy limits mandatory rights available under applicable UK consumer law.
1. SHIPPING DESTINATIONS
We currently deliver to addresses within the United Kingdom.
Availability may depend on delivery address, product availability, carrier availability, and operational requirements.
2. ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or UK public holidays will generally begin processing on the next business day.
Processing may occasionally take longer during high-demand periods, product launches, restocks, promotions, public holidays, or unusually high order volumes.
Once fulfillment has begun, we cannot guarantee that changes or cancellations can be made.
3. FULFILLMENT LOCATIONS
The Clog Store UK operates using an international fulfillment network.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be fulfilled and shipped from:
UNITED KINGDOM FULFILLMENT LOCATION
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
UNITED STATES FULFILLMENT LOCATION
30 N Gould St Ste N
Sheridan, WY 82801
United States
CHINA FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Customers cannot select the fulfillment location unless specifically provided during checkout.
Products within the same order may occasionally be fulfilled from different locations and shipped separately.
These addresses are fulfillment locations and are not automatically return addresses.
4. DELIVERY CARRIERS
We work with postal services, international shipping providers, logistics partners, and local last-mile delivery carriers.
Internationally fulfilled orders may initially be transported by an international carrier and subsequently transferred to a UK postal service or local delivery provider for final delivery.
The carrier handling a parcel may therefore change during transit.
5. ESTIMATED DELIVERY TIMES
Estimated delivery is generally:
3–8 business days after dispatch.
Business days generally exclude weekends and UK public holidays.
Delivery times may vary because of:
• Delivery location;
• Fulfillment origin;
• Carrier operations;
• International transportation;
• Customs processing;
• Carrier transfers;
• Public holidays;
• Weather;
• Peak shopping periods; or
• Circumstances outside our reasonable control.
Nothing in these estimates limits statutory rights relating to delayed or failed delivery.
6. SHIPPING COSTS
Applicable shipping charges will be displayed before purchase.
Free shipping promotions may be available from time to time.
Mandatory shipping or delivery charges payable by the customer will be disclosed in accordance with applicable UK law before payment.
7. INTERNATIONAL FULFILLMENT AND CUSTOMS
Orders fulfilled from the United States or China may travel internationally before reaching the United Kingdom.
International shipments may pass through customs, be handled by multiple logistics providers, and later be transferred to a UK delivery provider.
Customs processing may occasionally affect delivery times.
Applicable taxes, customs charges, duties, import charges, or other mandatory charges will be handled or disclosed in accordance with applicable law.
8. ORDER TRACKING AND DELIVERY NOTIFICATIONS
Once your order has been dispatched, you will normally receive shipping confirmation and tracking information.
Customers may receive multiple tracking and delivery update emails throughout the shipping process.
Notifications may include:
• Shipment confirmation;
• Tracking availability;
• Carrier acceptance;
• In-transit updates;
• International transit updates;
• Customs processing;
• Carrier transfer;
• Estimated delivery;
• Out-for-delivery notifications; and
• Delivery confirmation.
Where available, customers may receive regular shipment or delivery-status alerts while their parcel is in transit.
Tracking frequency depends on the carrier, logistics provider, route, and availability of tracking data.
9. TRACKING YOUR ORDER
Where available, customers may track their orders directly through the tracking functionality provided on:
theclogstore-uk.store
Tracking information may be provided by international carriers, logistics providers, or local UK delivery providers.
Tracking may take some time to update after dispatch or carrier transfer.
If you have not received tracking information within 3 business days after dispatch, contact:
support@theclogstore-uk.store
+1 206 984 4602
10. MULTIPLE PACKAGES
Orders containing multiple products may be divided into separate shipments.
Separate parcels may have different tracking numbers, generate separate tracking emails, travel through different carriers, and arrive on different days.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless clearly disclosed and agreed before purchase.
11. DELIVERY DELAYS
Delays may occasionally occur because of carrier disruptions, international transportation, customs processing, carrier transfers, weather, public holidays, transport disruption, incorrect delivery information, or unusually high shipping volumes.
If your order is significantly delayed, please contact us.
Nothing in this section limits statutory rights regarding delayed delivery, cancellation, or refunds.
12. LOST OR MISSING PARCELS
If tracking indicates that your parcel has been delivered but you cannot locate it, please:
• Check your property or designated safe location;
• Check with household members;
• Check with neighbours, reception, or building management where appropriate;
• Review the latest tracking information; and
• Contact the applicable carrier where appropriate.
If the parcel remains missing, contact:
support@theclogstore-uk.store
We will review the available shipping information and investigate where appropriate.
Your statutory rights relating to undelivered goods remain unaffected.
13. DAMAGED PARCELS OR PRODUCTS
If an order arrives damaged, please contact us as soon as reasonably possible.
For faster investigation, we recommend contacting us within 48 hours and providing your order number and relevant photographs.
The 48-hour recommendation does not limit your statutory rights.
14. INCORRECT DELIVERY ADDRESS
Customers are responsible for providing accurate delivery information.
If you notice an error after ordering, contact us immediately.
We will make reasonable efforts to correct it before dispatch but cannot guarantee changes once fulfillment has begun.
Where failed delivery results from incorrect information supplied by the customer, reasonable additional shipping costs may apply where permitted by law.
15. FAILED DELIVERY AND RETURN TO SENDER
A parcel may be returned because of an incomplete address, unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or inability of the carrier to complete delivery.
Depending on the circumstances, we may arrange reshipment, refund, or another appropriate resolution.
Nothing in this section limits statutory consumer rights.
16. DELIVERY AND CONSUMER RIGHTS
Delivery estimates are provided in good faith.
Nothing in this Shipping Policy excludes or limits mandatory rights relating to delivery under applicable UK consumer law.
Any mandatory statutory right will prevail over a conflicting provision of this policy.
17. RETURNS
Our United Kingdom, United States, and China fulfillment locations are not automatically return addresses.
Do not return products to these locations without first contacting:
support@theclogstore-uk.store
We will provide the appropriate return instructions and destination.
Please review our Returns & Refund Policy for complete information.
18. CONTACT INFORMATION
The Clog Store UK
Company registration number:
04590040 (registered in England and Wales)
Email:
support@theclogstore-uk.store
Phone:
+1 206 984 4602
Website:
theclogstore-uk.store