Contact information
CONTACT INFORMATION
Last updated: 12 September 2026
If you need assistance with an order, have a question about our products, need help with shipping or tracking, or require additional information, The Clog Store UK customer support team is here to help.
1. EMAIL
For enquiries regarding orders, shipping, tracking, returns, refunds, products, payments, or general information, please contact:
support@theclogstore-uk.store
We aim to respond to email enquiries within 1–2 business days.
During periods of unusually high demand, product launches, restocks, promotions, or public holidays, response times may occasionally be longer.
2. PHONE
You can contact our customer support team by phone:
+1 206 984 4602
3. CUSTOMER SERVICE HOURS
Monday to Saturday:
09:00 – 18:00 (UK time)
Sunday and UK public holidays:
Closed
4. RETURNS AND REFUNDS
If you wish to cancel an eligible purchase, return an item, report a faulty or damaged product, or request a refund, please contact:
support@theclogstore-uk.store
Phone:
+1 206 984 4602
Please include your order number and relevant details so we can assist you.
Before sending any return, please contact our customer support team to receive the appropriate return instructions and return destination.
For complete information, please review our Returns & Refund Policy.
Nothing in our returns process limits your statutory rights under applicable UK consumer law.
5. SHIPPING AND TRACKING
For questions regarding order processing, dispatch, tracking, delivery updates, delayed shipments, missing parcels, or delivery problems, please contact:
support@theclogstore-uk.store
You may also use the tracking functionality available through our website where applicable.
6. PRIVACY ENQUIRIES
For questions regarding your personal data, privacy rights, marketing preferences, or our privacy practices, please contact:
support@theclogstore-uk.store
Personal data is handled in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
7. CONSUMER RIGHTS
The Clog Store UK is committed to handling customer enquiries fairly and in accordance with applicable UK consumer law.
Nothing on this Contact Information page or elsewhere on our website is intended to restrict or exclude mandatory statutory rights or remedies available to consumers.
8. STORE CONTACT DETAILS
The Clog Store UK
Company registration number:
04590040 (registered in England and Wales)
Website:
theclogstore-uk.store
Email:
support@theclogstore-uk.store
Phone:
+1 206 984 4602