Privacy policy

Last updated: 12 September 2026

This Privacy Policy explains how The Clog Store UK (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit theclogstore-uk.store, make a purchase, communicate with us, or otherwise use our services.

We are committed to handling personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable privacy and electronic communications requirements.

1. WHO WE ARE

The Clog Store UK

Company registration number:

04590040 (registered in England and Wales)

Website:

theclogstore-uk.store

Email:

support@theclogstore-uk.store

Phone:

+1 206 984 4602

For privacy questions, requests, or complaints, please contact:

support@theclogstore-uk.store

2. PERSONAL DATA WE COLLECT

Depending on how you interact with our website and services, we may collect:

Identity Data:

• Name

• Billing name

• Shipping recipient name

Contact Data:

• Email address

• Telephone number

• Billing address

• Delivery address

Order and Transaction Data:

• Products ordered

• Order history

• Order number

• Transaction information

• Payment status

• Refund and return information

• Shipping and delivery information

Technical and Device Data:

• IP address

• Browser type

• Device type

• Operating system

• Cookie identifiers

• Website activity

• Pages and products viewed

• Referral information

• Approximate location derived from technical information where applicable

Customer Service and Communications Data:

• Emails and messages

• Customer service enquiries

• Return and refund requests

• Complaints

• Reviews and feedback

Marketing and Advertising Data:

• Marketing preferences

• Subscription status

• Interactions with marketing communications

• Advertising interactions

• Attribution and conversion information where applicable

3. PAYMENT DATA

Payments may be processed by Shopify Payments or other payment service providers made available through our checkout.

We generally do not directly store complete payment card numbers.

Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

• Directly from you;

• Automatically through cookies and similar technologies;

• Through Shopify;

• Through payment processors;

• Through shipping, fulfillment, tracking, and logistics providers;

• Through marketing and analytics providers where permitted; and

• Through fraud prevention and security providers.

5. HOW WE USE PERSONAL DATA

We may use personal data to:

• Process and fulfil orders;

• Process payments;

• Provide order confirmations;

• Provide shipping, tracking, and delivery updates;

• Deliver products;

• Provide customer support;

• Manage cancellations, returns, refunds, and complaints;

• Verify transactions;

• Prevent fraud and abuse;

• Maintain website and transaction security;

• Improve our website and services;

• Perform analytics;

• Maintain business records;

• Comply with legal, accounting, tax, and regulatory obligations;

• Establish or defend legal claims;

• Personalise content or advertising where permitted;

• Measure advertising performance; and

• Send marketing communications where permitted by law.

6. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may process personal data based on:

Contract — where necessary to perform our contract with you.

Legal Obligation — where necessary to comply with applicable law.

Legitimate Interests — including fraud prevention, security, business improvement, analytics, customer service, and legal claims, provided those interests are not overridden by your rights.

Consent — where you have provided consent for a specific purpose, including certain marketing, advertising, or cookie activities.

Where processing is based on consent, you may withdraw that consent at any time.

7. SHOPIFY AND PAYMENT PROCESSING

Our store is hosted and operated using Shopify.

Shopify and its service providers may process personal data in connection with commerce, checkout, payments, security, analytics, fraud prevention, and related services.

Payments may also be processed through third-party payment providers made available at checkout.

We generally do not receive or store your complete payment card number.

8. SHARING PERSONAL DATA

We may share personal data where reasonably necessary with:

• Shopify and commerce providers;

• Payment processors and financial institutions;

• Shipping carriers;

• Warehousing and fulfillment providers;

• Tracking and delivery notification providers;

• Customer service providers;

• Email and communications providers;

• Analytics providers;

• Advertising and marketing platforms;

• Fraud prevention and security providers;

• IT and hosting providers;

• Professional advisers; and

• Government authorities, regulators, courts, or law enforcement where required or permitted by law.

We do not sell personal data in the ordinary meaning of selling personal information for money.

9. INTERNATIONAL FULFILLMENT AND DATA TRANSFERS

The Clog Store UK operates using an international fulfillment network.

Orders may be fulfilled from:

UNITED KINGDOM FULFILLMENT LOCATION

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

UNITED STATES FULFILLMENT LOCATION

30 N Gould St Ste N

Sheridan, WY 82801

United States

CHINA FULFILLMENT LOCATION

Hangzhou Hengxin Technology Co., Ltd.

Building 1, No. 956, Dangwan Town

Xiaoshan District, Hangzhou

Zhejiang 310000

China

Information reasonably necessary to fulfil and deliver an order may be provided to the relevant fulfillment, logistics, shipping, tracking, or delivery provider.

This may include customer name, delivery address, telephone number, email address where operationally necessary, order information, and tracking information.

Personal data may therefore be transferred to or processed outside the United Kingdom, including in the United States and China.

Where required by UK data protection law, appropriate safeguards or recognised international transfer mechanisms will be used.

10. ORDER TRACKING AND DELIVERY COMMUNICATIONS

Customers may receive transactional communications including:

• Order confirmation;

• Dispatch confirmation;

• Tracking information;

• Transit updates;

• Carrier updates;

• Out-for-delivery notifications; and

• Delivery confirmation.

These communications are service-related and separate from optional promotional marketing communications.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate website functionality;

• Maintain shopping cart and checkout functionality;

• Remember preferences;

• Improve performance;

• Understand website usage;

• Prevent fraud;

• Measure advertising effectiveness; and

• Support advertising and marketing where permitted.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

12. ADVERTISING AND ANALYTICS

We may use analytics and advertising services to understand website usage, measure advertising performance, attribute purchases, and provide relevant advertising where permitted by law.

Where consent is legally required for advertising or analytics technologies, we will seek that consent before using the relevant technology.

13. MARKETING COMMUNICATIONS

We may send promotional emails, SMS messages, or other direct marketing communications where permitted by applicable UK law.

You may unsubscribe at any time through the unsubscribe mechanism included in the communication or by contacting:

support@theclogstore-uk.store

Opting out of marketing does not prevent transactional communications necessary to administer your order or customer relationship.

14. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, fraud prevention, and dispute-resolution requirements.

Certain transaction, accounting, and business records may need to be retained for up to 6 years or longer where required or permitted by law.

15. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, disclosure, or access.

However, no internet transmission or electronic storage system can guarantee absolute security.

16. PERSONAL DATA BREACHES

If a personal data breach occurs, we will assess and respond to it in accordance with applicable UK data protection law.

Where required, we will notify the Information Commissioner's Office (“ICO”) and affected individuals within applicable legal timeframes.

17. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and exemptions, you may have the right to:

• Access your personal data;

• Correct inaccurate information;

• Request erasure in certain circumstances;

• Restrict certain processing;

• Object to certain processing;

• Request data portability;

• Withdraw consent where processing is based on consent;

• Object to direct marketing; and

• Exercise applicable rights concerning automated decision-making.

To exercise your rights, contact:

support@theclogstore-uk.store

18. CHILDREN'S PRIVACY

Our website is intended for general e-commerce use and is not designed to knowingly collect personal data directly from children where valid parental or guardian consent would be legally required.

19. COMPLAINTS

If you have concerns about how we handle your personal data, please contact us first so we can investigate.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) where applicable.

20. THIRD-PARTY LINKS

Our website may contain links to independent third-party websites or services.

We are not responsible for their independent privacy practices and encourage you to review their privacy notices.

21. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our business, services, technologies, service providers, or legal obligations.

The latest version will be published at:

theclogstore-uk.store

22. CONTACT INFORMATION

The Clog Store UK

Company registration number:

04590040 (registered in England and Wales)

Email:

support@theclogstore-uk.store

Phone:

+1 206 984 4602

Website:

theclogstore-uk.store